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Reserve 1:1 Therapy or a Group workshop here.
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Scheduling Policies
Pre-appointment details
Upon booking your consultation, you will receive psychometric questionnaires from your psychological practitioner to complete prior to your appointment. Should you encounter any difficulties with the questionnaires, please contact our service for assistance. We recommend arriving 5 minutes before your scheduled appointment time.
Cancellation policies
Cancellation policy for 1:1 Therapy
Clients who cancel with more than 48 hours notice can reschedule without incurring any charges.
Clients who cancel with less than 48 hours notice will forfeit the session, and the therapist will receive full payment.
Cancellation Policy for Group Sessions
Cancellation 4 Weeks Before Start Date: If you cancel 4 weeks before the start date are eligible for a 50% refund.
Cancellation with Less Than 2 Weeks Notice: If you cancel with less than 2 weeks' notice are not eligible for a refund. However, credits can be transferred to the next group cohort.
Payment policies
Advance Payment:
Payments must be made at least 7 days prior to the next session to confirm the appointment. Failure to pay on time will result in a pause in therapy.
If the therapy is paused due to non-payment for more than 2 weeks, the client will be discharged from the therapist's caseload and may need to reapply for services.
Full Payment for Multiple Sessions:
You may choose to pay for any number of sessions in full upfront.
If a client arrives late and cannot be contacted within the first 20 minutes, the session will be cancelled.